On Thursday 21st September 2017, West Sussex Partners in Care (WSPiC) held a one-day symposium in Worthing. There, care organisations identified how best to comply with changes in the Care Quality Commissions’ (CQC) inspection process. The event informed, shared and discussed issues arising from modifications to the Key Lines of Enquiry (KLoE) used during inspections planned for launch in November 2017 by CQC.
The symposium brought together social care, regulatory and legal professionals and was entitled ‘Believe and Achieve - How to Evidence Good and Outstanding Care’. It offered delegates the opportunity to hear from CQC about how refinements in the inspection process, better highlight good practice, seeking out the views and experiences of those using services delivered by care organisations in West Sussex.
The 2013 introduction of the five KLoE asked - Is this service and care provided SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED? They provide a benchmark for the quality of care delivered and the rating subsequently given to providers. Tom Jameson, proprietor of Sussex Grange Care Home and Domiciliary Service suggests ‘In this day and age it is not good enough to simply provide good care - you also have to collect the evidence to prove it! The WSPiC Symposium will include innovative ideas to help providers deliver outstanding care, along with guidance on providing the evidence too’.
The programme also introduced a Self-Assessment Tool Framework developed in Sussex which supports KLoEs compliance in relation to staff development; and identified how providers can appeal or challenge outcomes from the CQC’s inspection process when necessary. Exhibitors including Apetito, supported this event and spoke with delegates.